FAQ - Frequently Asked Questions

🌱 Hydroponics basics

What is hydroponics?

Hydroponics is an innovative soilless method of growing plants in a nutrient-rich water solution. This technique allows for optimal nutrient supply and leads to faster growth and higher yields.

What are the advantages of hydroponics?

• Up to 30% faster plant growth
• Higher yields in a smaller space
• 90% less water consumption than conventional cultivation
• No soil-borne pests or diseases
• Year-round cultivation possible
• Precise control of nutrients with measuring devices

Is hydroponics suitable for beginners?

Yes! Our systems are designed specifically for beginners and can provide detailed step-by-step instructions, video tutorials, and free email support.

Which plants are suitable for hydroponics?

Particularly suitable: lettuce, basil, parsley, chives, tomatoes, peppers, strawberries, spinach, arugula

For advanced users: cucumbers, eggplants, chili, melons, potatoes, carrots

📦 Order & Shipping

How long are the delivery times?

• Germany: 5-10 working days (standard shipping)

How much does shipping cost?

• Shipping will be displayed at checkout

Can I return my order?

Yes! You have a 14-day right of return for unopened products. Returns are free of charge for defective products; otherwise, the customer will bear the return shipping costs (€4.99).

How can I track my order?

After shipping, you'll receive an email with a tracking number. You can track your shipment at any time via our website or directly with the shipping provider.

🔧 Technical questions

How often do I need to change the water (nutrient solution)?

• DWC systems: Every 1-2 weeks
• NFT systems: Every 2-3 weeks
• Aeroponics: Every 1 week

What pH value is optimal?

Optimal: 5.5-6.5 for most plants

Salad/Herbs: 6.0-7.0

Tomatoes/peppers: 5.5-6.0

How much power does it consume?

• Small systems: 3-15W (approx. 1-3€/month)
• Medium systems: 20-35W (approx. 4-7€/month)
• Large systems: 40-80W (approx. €8-15/month)

Solar powered systems optionally available for environmentally friendly operation!

What nutrients do I need?

Our starter kits contain all the necessary nutrients. Refill packs are available separately.

💰 Prices & Payment

Which payment methods do you accept?

• PayPal & PayPal Express
• Credit card (Visa, Mastercard, American Express)
• Klarna

Do you offer installment payments?

No, not directly. This can be done independently, for example, via your PayPal account.

Are there volume discounts?

• Only by prior arrangement

📞 Customer support

How can I reach you?

• Email: info@organic-design.com (Reply within 24 hours)
• Phone: Mon-Fri 9am-5pm
• WhatsApp: Mon-Sat 8am-8pm

Do you offer advice?

Yes! Depending on the desired scope.

Are there instructions and tutorials?

Video library, PDF instructions and are available soon.